Terms and Conditions 2025
Contact details:
Phone: 07754 513697.
Please call this number if you need to cancel or adjust an appointment. Your visiting Therapist will let you know if they have a direct number they wish to be contacted on.
Email enquiries@reclaimmobility.co.uk for non-urgent communication
Please remember we are a rehabilitation service and not an emergency medical service. In case of requiring urgent medical intervention, then please contact your GP, 111, 999 or A & E department, as required.
What to expect:
You therapist will visit you at a pre-agreed destination whether this is your home, a residential/nursing home, your workplace or another location. Your therapist will complete an initial assessment after which you will negotiate a rehabilitation plan (if appropriate) that meets your needs and your budget. Occasionally sessions may be a one-off advisory session, or you may require a short intensive burst of treatment but sometimes a longer-term plan is needed depending on your goals and aspirations. You may be expected to complete some exercises or strategies to help you achieve your goals!
Payment fees:
£110 for a Physiotherapy, Occupational Therapy or Speech and Language initial Assessment visit (up to 60-minute session). If you need 2 people to help you within your session for example the therapist and an assistant, the charge is £150.
£85 for a follow up treatment session with profession – 45 minutes. If you need 2 people to help you within your session, the charge is £115 per visit.
£140 for a Clinical Psychologist visit (50-minute session).
£40 for a Rehabilitation Assistant visit (up to 60-minute session). If you need 2 assistants to help you in your session the charge is £80.
Preferred payment method is via bank transfer. It is possible to pay by card by letting us know to arrange a payment link to be sent to you via email or on your phone or your therapist may carry a card machine on them. Alternatively, payment can be taken by cash or cheque. Payment is due prior to the session or on the day of your session. Please add you initials and session date as payment reference to help us locate your payment.
Our bank details are:
Account Name: Reclaim Mobility Limited
Bank: Mettle Business Banking
Account number: 56722717
Sort code: 04-03-33
Visits:
Initial appointments are always completed by the most appropriate qualified member of staff. After this point, you may be appropriate to be seen by one of our Rehabilitation Assistants, but we are only able to provide this service once an appropriate assessment period has been carried out by a therapist to establish a care plan and appropriate goals. This is usually at least 2 sessions before delegation to an assistant can be completed. However, due to some client’s complex needs, it is not always appropriate to request an assistant, and treatment will need to be completed by a qualified therapist instead.
We endeavour to accommodate your needs with regards to your aims and the frequency of visits you desire, by maintaining open and honest communication regarding your progress, our availability and likely time frames.
Cancellation Policy:
Where possible, please try to give us forward notice if you need to cancel or rearrange an appointment. You may be liable for full payment if cancelled less than 24 hours in advance. This is because visits are carefully planned around client locations to optimise travel and time efficiency, and staff would have arranged their workload to accommodate your needs. Any cancellation fees charged within 24 hours of your appointment will be at the therapist’s discretion and exceptional circumstances will be taken into consideration such as a hospital admission.
Data sharing:
We will assume that the named patient consents to sharing relevant health data with appropriate health care professionals, unless we are told otherwise. This means that if needed, we will share relevant information with other health professionals i.e. GP, consultant, nurse etc to support your care and well-being.
To optimise our communication efficiency, we will assume consent for our mailing list to update you of changes and products unless we are informed otherwise.
We hold your personal and health data securely in an online secure clinical documentation system. We are obliged to hold your data for 8 years as regulated by the Records Management Code of Practice and the law.
Consent:
If an appointment has not been directly booked between us and the client themselves, we will assume consent has been gained by the booking party for the initial assessment to take place. You have the right to withdraw your consent at any time. We will discuss the benefits and risks of your advised treatment and intervention. Your visiting professional will always support you to weigh up the benefits and risks for you to be able to give informed consent.
Covid Policy:
We are no longer required to wear PPE during our visits. Individual therapists will decide if they wish to wear it for their or your benefit, but please do inform us beforehand if you would prefer us to wear a mask during our visit so we know before entering the property. You must inform us if you have any of the Covid symptoms of a continuous cough, raised temperature or reduced sense of taste and smell.
Sustainability:
We are a community-based service which means we travel to clients’ homes to provide their therapy. However, we try to plan our travel to reduce fuel usage and to keep costs as low as possible with regards to optimising time and travel. Where possible we will try to use electronic methods of communication and will use paper only if required.
Feedback:
Please do get in touch with your therapist or clinical director Nicola Rickards if you would like to feedback on your satisfaction with your service. You can also leave a review on our social media, Google or Yell business pages. These really do help us to showcase our services to other potential users of our service.
You will find a link to our Google business review page here: